Houses Real Estate
A unified VoIP call center across 2 Dubai branches with 15 Zycoo PBX systems and centralised lead management.
Location
Dubai, UAE
Capacity
2 Branches
Status
Deployed
The Challenge
Houses Real Estate is a well-established property company operating multiple branches across Dubai. With a high-volume sales team handling hundreds of inbound and outbound calls daily, their legacy phone setup was creating bottlenecks — missed leads, no centralised call visibility, and no way to coordinate between branch offices.
What We Delivered
NETCUE deployed a comprehensive VoIP call center setup across Houses Real Estate's Dubai operations using 15 Zycoo PBX systems. Each Zycoo unit was configured as a standalone branch PBX while also participating in a unified inter-office dial plan, enabling seamless internal transfers and centralised call handling across all locations. The Zycoo platform's built-in call recording, real-time agent monitoring, and queue management features gave management the oversight they needed. SIP trunk provisioning for all branches replaced legacy PSTN lines with cost-efficient VoIP connectivity.
The Outcome
Houses Real Estate now operates a unified, fully managed VoIP call center across all Dubai branches — 15 Zycoo PBX systems working as a single coordinated platform, with centralised call handling that measurably reduced missed leads and improved agent response times.
Technologies Deployed
15x Zycoo PBX Systems
Multi-Branch IP Telephony Services
Unified Dial Plan
Centralised Call Handling & Inter-Branch Coordination
SIP Trunk Provisioning
Cost-Saving VoIP Connectivity Replacing PSTN Lines
Call Recording & Queue Management
Real-Time Agent Monitoring & Performance Reporting
NETCUE Managed Services
Annual Support Contract Across All 15 PBX Systems
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