NETCUE Care
In Dubai, UAE · GCC — On-site & Remote
NETCUE Technology — NETCUE Care in Dubai, UAE — Strategic Technology Advisory by NETCUE Technology — GCC coverage.
Annual Maintenance Contract (AMC) — Remote Tiers + Custom Onsite
One brand — NETCUE Care — covers EdgeCue, FlowCue, AccessCue & general network. Three standard tiers — Basic (8×5 NBD), Professional (24×7 4hr), Enterprise (24×7 1hr P1) — are remote only (bug fixes, patches & services support). Need onsite? Custom Onsite AMC adds scheduled preventive visits, onsite SLA, and spare coordination — tailored per site.
Technical Specifications
Guaranteed SLAs
Priority Response
Dedicated Account Engineer
Quarterly Service Reviews
Service Coverage
NETCUE Care
NETCUE Care is NETCUE Technology's unified Annual Maintenance Contract (AMC) — one brand, three standard remote tiers plus Custom Onsite AMC — covering EdgeCue, FlowCue, AccessCue and general network. Instead of per-device “EdgeCue Care” or “FlowCue Care”, a single NETCUE Care contract follows your site: one SLA, one renewal, one team.
Standard tiers (Basic, Professional, Enterprise) are remote only: bug fixes, patches and services-related support via NexusCue / BridgeCue / VaultCue. No site visit or hardware replacement included — on-site on those tiers only if requested and billed hourly per agreed terms. Like Cisco Smart Net / FortiCare, tiered by urgency: Professional adds basic configuration support, Enterprise adds moderate configuration support for existing services (no new setup).
Need hands-on support? Custom Onsite AMC is fully tailored — scheduled preventive visits, onsite troubleshooting, hardware handling, and onsite SLA targets defined per site. We become your remote + onsite extension — proactive remote monitoring, firmware, backup guidance and quarterly reviews included (remote or onsite per contract).
NETCUE Care
Annual Maintenance Contract (AMC) — Remote Tiers + Custom Onsite
Key Features & Capabilities
Comprehensive solutions tailored to your business needs.
Guaranteed SLAs
Contractually guaranteed response and resolution times with escalation procedures, ensuring your critical issues receive immediate attention.
Priority Response
AMC clients receive priority queue placement, bypassing standard support queues for faster resolution of all support requests.
Dedicated Account Engineer
A dedicated engineer who knows your environment, understands your business, and provides consistent, personalized support.
Quarterly Service Reviews
Regular review meetings covering incident trends, system health, upcoming maintenance, and strategic recommendations for improvement.
Hardware Discounts
Preferential pricing on hardware purchases, replacement parts, and equipment upgrades through our vendor partnerships.
Flexible Contract Terms
Contracts can be customized to cover specific systems, locations, or services, with the ability to add or remove coverage as your needs change.
Choose Your SLA
One brand — NETCUE Care — covers EdgeCue, FlowCue, AccessCue & general network. Pick the SLA that matches your uptime needs. All tiers are Annual Maintenance Contracts (AMC).
Basic
Essential Support — Remote Only
SLA Response
NBD Response
8×5 Remote · Bug Fixes & Patches
Single site · EdgeCue / FlowCue / AccessCue · Remote Only
- Remote bug fixes & security patches
- Email & phone 8×5
- Services-related support only
- Knowledge base & community
- Annual remote health check
Professional
Most Popular — Remote Only
SLA Response
4-Hour Response
24×7 Priority Remote
Multi-site & MSP · Remote Only
- Everything in Basic
- Basic configuration support (existing services)
- 24×7 remote monitoring (NexusCue)
- 4-hour remote response via BridgeCue
- VaultCue backup guidance · 30-day
- Quarterly remote review
Enterprise
Mission-Critical — Remote Only
SLA Response
1-Hour P1 Response
24×7 Priority Remote
Starting from 1000+ Users · Gov & Enterprise · Remote Only
- Everything in Professional
- Moderate configuration support (existing services, no new setup)
- 1-hour P1 response 24×7 remote
- Dedicated TAM (remote)
- Annual remote audit & optimization
- Priority bug fix & patch delivery
Custom
Tailored Onsite AMC
SLA Response
Custom Onsite SLA
Onsite + Remote · Custom SLA
Scheduled visits · Onsite & Remote · Per-site tailored
- Scheduled preventive onsite visits
- Onsite troubleshooting & hardware handling
- Custom SLA & response targets per site
- Spare parts & replacement coordination
- Dedicated engineer + remote backup
Standard tiers (Basic → Professional → Enterprise) are Annual Maintenance Contracts (AMC) — remote only, no on-site. On-site on those tiers only if requested (paid hourly). Custom is onsite + remote with tailored onsite SLA, scheduled visits & spare coordination.
How We Work
Assessment
We inventory your IT assets, assess current support needs, and identify critical systems that require priority coverage.
Proposal
We develop a customized contract proposal with coverage scope, SLA targets, pricing, and terms tailored to your requirements.
Onboarding
We assign your dedicated engineer, configure monitoring, establish support channels, and conduct a knowledge transfer session.
Ongoing Service
Continuous support with quarterly reviews, proactive maintenance, and contract adjustments as your environment evolves.
Let's Build Something Remarkable
Talk to a NETCUE engineer about how we can help transform your IT infrastructure. We'll assess your needs and design a solution that fits.
Frequently Asked Questions
Architect's Note — Muhammad Waseem Ul Haq
"An AMC isn't just a support contract — it's an insurance policy for your business continuity and a foundation for strategic IT planning."