Connect Resources
A zero-downtime 30-agent call center with Zycoo IP PBX and automatic GSM failover.
Location
Dubai, UAE
Capacity
30 Agents
Status
Deployed
The Challenge
Connect Resources is a prominent staffing and recruitment company in Dubai running a busy 30-agent call center. Their existing telephony setup lacked resilience — when the primary internet connection experienced issues, the entire call center went dark. They needed a robust, cost-effective voice infrastructure that could keep agents productive under any conditions.
What We Delivered
NETCUE deployed a Zycoo IP PBX as the central call center platform for all 30 agents, delivering full VoIP call center solutions including inbound queue management, call recording, agent monitoring dashboards, and an IVR front-end. SIP trunking was provisioned as the primary call path. The key differentiator was the integration of a Dinstar GSM Gateway — a hardware unit that plugs active SIM cards directly into the telephony stack. When SIP connectivity is disrupted, the Dinstar gateway automatically routes calls through the GSM cellular network, ensuring zero downtime.
The Outcome
Connect Resources now operates a resilient 30-agent VoIP call center that has not experienced a single complete outage since deployment — SIP trunking handles the primary call load at reduced cost, while the Dinstar GSM gateway provides seamless automatic failover whenever needed.
Technologies Deployed
Zycoo IP PBX
Central 30-Agent VoIP Call Center Platform
Dinstar GSM Gateway
GSM Fallback Routing for Zero-Downtime Resilience
SIP Trunking
Cost-Saving Primary Voice Infrastructure
Inbound IVR & Queue Management
Call Routing, Recording & Agent Monitoring
NETCUE Managed Services
Annual IP Telephony Support Contract
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