1 Introduction
Welcome to Netcue Technology. These Terms & Conditions ("Terms") govern your access to and use of our website (www.netcuetech.com), online tools, and any IT services we deliver.
By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services.
2 Description of Services
Netcue Technology is a UAE-based IT services and solutions company. Our services include, but are not limited to:
- Annual Maintenance Contracts (AMC): Scheduled and on-demand maintenance for IT infrastructure, hardware, and software systems.
- Hardware Supply: Procurement, sourcing, and delivery of IT hardware including servers, networking equipment, computers, and peripherals.
- Installation & Configuration: Physical setup, system configuration, and commissioning of hardware and software.
- Networking: Design, deployment, and management of LAN/WAN, Wi-Fi, switching, routing, and network security.
- Web Development: Business websites, landing pages, performance optimisation, and ongoing maintenance.
- Cloud Solutions: Cloud planning, migration, and operational support.
- IT Support: Remote assistance, helpdesk, monitoring, and troubleshooting.
Specific deliverables, timelines, service levels, and pricing are defined in individual proposals, SOWs, or AMC agreements. Online tools available on this website are provided for informational and convenience purposes only.
3 Acceptable Use
You agree to use our website and tools lawfully and responsibly. You must not:
- Attempt to disrupt, overload, or damage the website, tools, APIs, or our servers
- Transmit malware, phishing content, harmful code, or spam
- Access restricted areas or data without authorisation
- Scrape or harvest data in a manner that harms performance or violates applicable privacy laws
- Use the website or tools for illegal, abusive, or infringing activities
- Impersonate Netcue Technology or its representatives
- Use automated bots or scripts to interact with the website without prior written consent
We reserve the right to rate-limit, restrict, or block access to protect our systems and other users.
4 Intellectual Property
All content on this website — including text, graphics, logos, tool interfaces, code, and design — is the property of Netcue Technology or is used under licence. You may view, download, and print pages for your own internal business reference. You may not:
- Copy, reproduce, republish, or distribute our content without written permission
- Use our brand, logo, or name in any commercial or promotional material without consent
- Reverse engineer or extract any tool or application on this website
For client projects (websites, network infrastructure, configurations), ownership and licencing terms are governed by the relevant proposal or contract. Third-party components (frameworks, libraries, plugins) remain subject to their own licences.
5 Payment & Contracts
All pricing, payment schedules, and service terms for our IT services are outlined in individual proposals, quotations, or contracts provided to clients. General terms that apply unless otherwise agreed:
- Invoicing: Invoices are issued per the agreed schedule (milestone-based, monthly, or on project completion).
- Payment: Payment is due within the timeframe specified on the invoice. Unpaid balances may attract late charges as stated in the contract.
- Hardware supply: Orders for hardware are confirmed only upon receipt of payment or written purchase order. Pricing is subject to availability and market fluctuations at the time of order.
- AMC agreements: Annual Maintenance Contracts are binding for the agreed term. Early termination terms are defined in the signed agreement.
- Scope changes: Work outside the agreed scope requires a written change request and may result in additional charges.
6 Limitation of Liability
We aim to keep our website and tools accurate and available, but we do not guarantee uninterrupted access or error-free output. The website and online tools are provided on an "as is" basis. You are responsible for verifying outputs before applying them in production environments.
To the maximum extent permitted by UAE law, Netcue Technology will not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from your reliance on website content or tool outputs
- Interruptions to third-party services or infrastructure beyond our control
Our total liability to any client for service-related claims shall not exceed the amount paid for the specific service giving rise to the claim, unless otherwise specified in a signed agreement.
7 Third-Party Services
Our website may include or rely on third-party services such as analytics platforms, advertising networks (including Google AdSense), embedded content, or external APIs. These services may collect technical information such as IP address, device type, or usage data, in accordance with their own privacy policies.
We are not responsible for the availability, content, or data practices of third-party websites or services. We encourage you to review their terms and privacy policies where applicable.
8 Termination
We may suspend or terminate access to our website or tools — temporarily or permanently — if we reasonably believe you have violated these Terms, abused the service, or posed a security risk. Where practical, we will provide prior notice; however, we reserve the right to act immediately in urgent cases.
For service contracts and AMC agreements, termination rights and notice periods are defined in the signed agreement between the parties.
9 Force Majeure
Netcue Technology shall not be held liable for any failure or delay in performing its obligations caused by circumstances beyond our reasonable control. This includes, but is not limited to: natural disasters, pandemics, government actions or regulations, power failures, internet outages, cyberattacks, supplier failures, or civil unrest.
In such events, we will notify affected clients as soon as reasonably practicable and will make reasonable efforts to resume performance.
10 Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, UAE.
Before initiating any formal dispute, both parties agree to attempt resolution through good-faith discussion for a period of 30 days from the date either party notifies the other of the dispute in writing.
11 Changes to These Terms
We may update these Terms & Conditions from time to time to reflect service changes, legal requirements, or operational improvements. The updated version will be posted on this page with a revised effective date.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
12 Contact
If you have questions about these Terms, need to request permission to reuse content, or wish to discuss a service matter, please contact us:
For information about how we handle personal data, please read our Privacy Policy.