1 Information We Collect
We collect information to operate our website, improve our services, and communicate with clients. The information we may collect includes:
| Category | Examples | Source |
|---|---|---|
| Contact information | Name, email address, phone number, company name | Forms, email enquiries |
| Technical data | IP address, browser type, device type, operating system, language, approximate location | Automatically via website visit |
| Usage data | Pages viewed, time on page, clicks, tool interactions, referral source | Automatically via analytics |
| Communications | Emails, support messages, project enquiries | Directly from you |
| Tool inputs | Data entered into online tools (e.g. network calculators, JSON tools) | Directly from you |
We do not intentionally collect sensitive personal data (such as financial details, health information, or government ID numbers) through our website.
2 How We Use Your Data
We use collected information for the following purposes:
- Service delivery: To provide, manage, and improve our IT services, website, and online tools
- Communication: To respond to enquiries, support requests, and project discussions
- Security & performance: To monitor, protect, and improve system performance and prevent abuse
- Analytics: To understand how users interact with our website so we can improve it
- Advertising: To display relevant advertisements and measure their effectiveness (where applicable)
- Legal compliance: To comply with applicable UAE laws and regulations
We only use your data in ways consistent with this Policy and applicable law. We do not sell your personal information to third parties.
3 Legal Basis for Processing
Netcue Technology is based in the United Arab Emirates. We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Where users access our site from other jurisdictions (such as the EU), we also respect applicable local data protection requirements.
Our legal bases for processing personal data include:
- Contractual necessity: Processing required to deliver IT services you have engaged us for
- Legitimate interests: Website analytics, security monitoring, and service improvement
- Consent: Personalised advertising cookies and non-essential tracking (you may withdraw consent at any time)
- Legal obligation: Compliance with UAE laws and regulatory requirements
4 Cookies & Consent
Cookies are small text files stored on your device that help websites remember preferences, analyse usage, and serve relevant content. We use cookies for:
- Essential cookies: Required for basic site functionality and security (no consent needed)
- Analytics cookies: To measure traffic and understand how visitors use our website
- Advertising cookies: To serve and measure ads, including personalised ads via Google AdSense
Non-essential cookies (analytics and advertising) may require your consent depending on your location and applicable law. You can control all cookies through your browser settings. Disabling cookies may affect certain features of the website.
5 Google AdSense & Advertising
This website may display advertisements served by Google AdSense. Google and its advertising partners use cookies — including the DoubleClick cookie — to serve ads based on users' prior visits to this site and/or other websites across the internet.
Google's advertising technology may:
- Use cookies to remember your browsing behaviour and show relevant ads
- Combine data from this site with data from other Google services you use
- Measure ad performance and frequency
Opting out of personalised ads:
- Visit https://adssettings.google.com to manage Google ad personalisation
- Visit www.aboutads.info/choices for industry-wide opt-out options
- Manage cookies directly through your browser settings
Ad behaviour may vary based on your region, consent status, and browser configuration. For more information, see Google's Privacy Policy.
6 Third-Party Services
We may use third-party services to support our website and tools. These providers may independently collect and process technical and usage data under their own privacy policies. Examples include:
- Analytics: Services to measure website traffic and user behaviour
- Advertising networks: Including Google AdSense (see Section 5)
- External APIs: Used by specific tools on this website
- Cloud infrastructure: Hosting and content delivery
We select reputable providers and limit data sharing to what is necessary for functionality, measurement, and security. We are not responsible for the data practices of third-party services — please review their policies directly.
7 International Data Transfers
Some of the third-party services we use (such as Google) may process data outside the United Arab Emirates. When data is transferred internationally, we rely on those providers' own compliance measures, which may include standard contractual clauses, adequacy decisions, or equivalent safeguards recognised under applicable law.
By using our website, you acknowledge that your data may be transferred to and processed in countries other than the UAE.
8 Data Security
We take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our security measures include access controls, operational security practices, and secure communication protocols.
9 Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary by data type:
- Contact form submissions: Retained for the duration of the business relationship and up to 3 years after last contact
- Client project data: Retained for the duration of the contract and as required for legal and financial compliance
- Website analytics data: Typically retained for 26 months or as configured with the analytics provider
- Advertising data: Managed by Google AdSense per their own retention policies
Once data is no longer required, we securely delete or anonymise it.
10 Your Rights
Depending on your location and applicable law (including the UAE PDPL), you may have the following rights regarding your personal data:
Request a copy of the data we hold about you
Ask us to correct inaccurate or incomplete data
Request that we delete your personal data
Object to certain types of data processing
Request your data in a portable format
Withdraw consent for non-essential processing at any time
To exercise any of these rights, contact us at [email protected]. We may ask for information to verify your identity before responding. We will aim to respond within 30 days.
11 Children's Privacy
Our website and services are intended for business and professional use. We do not knowingly collect personal data from children under the age of 18. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
12 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or third-party integrations. The latest version will always be published on this page with a revised effective date.
Continued use of our website after changes are posted constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.
13 Contact
If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we handle your information, please contact us:
For service usage rules and website terms, please read our Terms & Conditions.